Customer Services

Shop@PhysioWorld aims to provide you with the highest possible level of customer service.

Privacy Policy

We recognise how important it is to know how your information is being used and shared, and PhysioWorld Shop will do so carefully.

We want you to be aware that we store information related to your transactions involving our products (including for example, your name, address, products you purchase and transaction amounts), and that such information will be subject to Shop @ PhysioWorld Ltd.’s Privacy Policy.

PhysioWorld Ltd does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select "remember me" option. They are also used after you have logged on as part of that process. You can turn off cookies in your browser by going to "tools, internet options, Privacy and select to block cookies. If you turn off cookies, you will be unable to place orders or benefit from other features that use cookies.

We do not store any credit card or debit card details or PayPal account details provided when an order is placed. All payments are processed using industry-standard gateways PayPal and Stripe.

Data Storage

All data stored on our site is stored on secure servers in the UK. We use SSL encryption to 2084 bit.


When you place an order on our website you will receive email correspondence as follows:

Order Confirmation
VAT Invoice
Order dispatch confirmation
If at any point you have any difficulties placing an order, please call us on +44 (0) 121 629 0330 and we will process your order over the phone.

Your Account

When you create an account on our website you will be able to view the status of your order by logging in and selecting “View Orders”.

It is important that your ensure that all of your account details are up to date when you are placing an order so that we can ensure that your order arrives with you as promptly and as efficiently as possible.

More information

If you require any more information regarding our customer service, do not hesitate to contact us via our website, email us on orders@physioworldshop.co.uk or call us on +44 (0) 121 629 0330.